My background
2018 - Today
I've been working in customer management, operations, and communication across different business sectors, with a strong focus on client relationships and day-to-day execution.
My role has always been at the intersection between people and processes: understanding needs, managing interactions, and ensuring that everything runs smoothly.
What I'm doing now
2023 - Present
Huberway
I manage operations and customer experience, ensuring that every interaction with the platform and the team is clear, efficient, and aligned with the user's goals.
I work closely with both the technical and commercial sides to translate needs into actions.
Key areas
- Customer relationship management
- Support and communication flow
- Internal operations and coordination
- Process organization and execution
- User experience feedback and improvement
Responsibilities
- Managing customer interactions and requests
- Supporting onboarding and daily usage of the platform
- Coordinating between users, developers, and sales
- Improving internal workflows and organization
- Ensuring clarity and consistency in communication
Vision
A great product is not only built with technology.
It is built through clarity, organization, and human connection.
Every interaction matters.