Company and controller
Huberway LLC operates Huberway websites, product pages, contact forms, demos, AI-assisted chat experiences, and related services. Where applicable, Huberway LLC is the controller of personal information collected through these services.
Company address: 1309 Coffeen Ave, Suite 1200, Sheridan, WY 82801, United States. Privacy contact: info@huberway.com.
This page is provided for transparency and should be reviewed with qualified legal counsel before relying on it for a regulated commercial launch.
Information we collect
- Contact details, such as name, email, phone number, company, job title, country, and message content.
- Account and product information, such as login identifiers, workspace details, product preferences, support requests, and subscription or demo interests.
- Commercial information, such as products viewed, forms submitted, demo requests, marketing preferences, and communications with our team.
- Technical and usage data, such as IP address, browser, device, pages visited, referring URLs, approximate location, cookie identifiers, and event logs.
- Chat content, including messages submitted to Huby or other AI-assisted chat experiences, plus context such as page URL, locale, country, and transcript metadata.
- Information from third parties where permitted, such as business contact enrichment, analytics providers, CRM systems, payment processors, and authentication providers.
How we use information
- Provide, maintain, secure, and improve our websites, software products, chat, support, and customer workflows.
- Respond to contact requests, demo requests, support tickets, commercial inquiries, and account communications.
- Recommend relevant products, including Expandigo, AgentSales, AI Workspace, and Esdra.
- Analyze site performance, product demand, campaign effectiveness, and user experience.
- Send operational messages and, where permitted, marketing communications.
- Detect, prevent, and investigate fraud, abuse, security incidents, and violations of our terms.
- Comply with legal, accounting, tax, regulatory, and contractual obligations.
Legal bases for EEA, UK, and Swiss users
- Contract: to provide requested services, accounts, demos, support, and product access.
- Legitimate interests: to secure services, improve products, answer business inquiries, prevent misuse, and understand product demand.
- Consent: for optional marketing, non-essential cookies, and certain tracking where required.
- Legal obligation: to comply with applicable laws, recordkeeping duties, and lawful requests.
AI chat and knowledge base context
Huby and related chat experiences may use the page you are viewing, your selected country and language, your conversation messages, and approved Huberway knowledge base content to generate responses. Chat responses may be incomplete and are not legal, financial, or professional advice.
We may retain chat transcripts and metadata to provide support, improve the experience, audit quality, and follow up on commercial requests, subject to applicable law and retention settings.
Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, managing accounts, responding to requests, complying with legal obligations, resolving disputes, and enforcing agreements.
Your privacy rights
- Depending on your location, you may request access, correction, deletion, restriction, portability, objection to processing, opt-out of marketing, or opt-out of certain sharing or targeted advertising.
- California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain sensitive personal information uses, and be free from discrimination for exercising privacy rights.
- EEA, UK, and Swiss users may also have the right to lodge a complaint with a data protection authority.
International transfers
Huberway LLC is based in the United States. Information may be processed in the United States and other countries where our providers operate. Where required, we use appropriate safeguards for international transfers.
Contact
For privacy requests, email info@huberway.com or write to Huberway LLC, 1309 Coffeen Ave, Suite 1200, Sheridan, WY 82801, United States.
Need help with this page?
Send questions, privacy requests, security reports, or contract requests to Huberway LLC.
Contact Huberway LLC